Before you can synchronise your Office 365, Azure or custom Cloud services to Autotask you need to map them to a contract in Autotask. To map services to a contract, first select Solutions > Autotask > Contracts from the menu, then select a customer from the customer drop-down on top of the Contracts page.
Click a service to open the side pane window. In the Map SpinPanel Service pane you have two options to map a contract:
Have SpinPanel create the Autotask contract
If you switch SpinPanel managed on and enter a value for the contract start day, the SpinPanel Autotask synchronisation job will create a recurring service contract in Autotask.
If the contract is successfully created in Autotask the status column for the concerning service will show a green dot.
Map to an existing contract in Autotask
Most of the time you will want to map all services for one customer to the same contract or map some types of services to one contract and other types of services to another contract. To do that make sure SpinPanel managed is switched off and enter the ID for the contract in Autotask you want to map the service to.
The SpinPanel Autotask synchronisation job needs to run to validate and finalise the mapping. If this is done successfully, the status column for the service will show a green dot and the Autotask contract name column will show the name of the Autotask contract you mapped.